How to escape the trap of eCommerce refund fraud

hosted by Hubert Rachwalski
Guest Dajana Gajic-Fisic

Listen to our new episode of the exChange podcast. This time Hubert Rachwalski, CEO at Nethone and Dajana Gajic-Fisic, Head of eCommerce risk & fraud at Finish Line will discuss the topic of refund fraud in online shops. Listen and learn!


The refund as a service is a real problem for merchants since it becomes more and more “professional” and “sophisticated”. To offer the best ‘refund policy' to customers, Fraud/CS departments need to collaborate closely. Listen carefully what other issues Hubert and Dajana were discussing:

  • Intro to the refund fraud
  • What are some tactics fraudsters use to complete the return fraud?
  • Refund as a service - how does professional refunding work?
  • What are the consequences for merchants and why is the problem?
  • Is BNPL influencing the refund problem on the merchant side?
  • What are the ways to fight back against it?


In addition Dajana shared her first-hand feedback on:

  • Tips for beginners - where to start? Where to reach out for help?
  • Real-life examples of implementing solutions that work
  • What are the newest pain points and how to approach them?


If something caught your attention and you would like to get more information, do not hesitate to write to us via email!


Also, if you like the episode, please remember to follow us on social media!

Hubert Rachwalski
Chief Executive Officer, Nethone

Dajana Gajic-Fisic
Head of eCommerce Risk & Fraud, Finish Line

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