Fast facts about fraud detection in the travel business

As one of the world's largest industry sectors, the travel business is prone to online payment fraud. Read our fast facts about fraud detection in travel.

Hubert Rachwalski

Chief Executive Officer

4 December 2017


7 min read

The travel business is one of the world’s largest industries. It made a total contribution of $ 7.61 trillion to the global economy in 2016 alone. The number of international tourist arrivals has been increasing steadily for years with an estimated 1.8 billion arrivals expected by 2030. It is also one of the sectors most severely affected by fraud. In 2014, 46% of fraudulent transactions were carried out within the travel sector.

Common types of fraud in the travel business

Among common types of fraud in travel are:

  • payment fraud, where fraudsters use stolen credit cards to buy travel products (e.g. tickets),
  • friendly fraud, where clients demand chargebacks for products that they actually bought.

Fraud detection and prevention in the travel industry, due to its specificity, poses a great challenge for every company within this category, especially for OTAs (Online Travel Agencies) and airlines.

Nowadays, fighting fraud while simultaneously avoiding false positives has become harder than ever before. Conducting a profound, real-time analysis of all transactions is a must. As it allows us to spot the intricacies in the behaviour of crooks and legitimate customers. Something hard to achieve with the use of common statistics and insights.

Through the use of Nethone’s Profiler, we have looked really deeply into fraudsters' behaviour by analysing data concerning travel products. Now, we want to share some of, in our opinion, the most interesting facts about common fraudsters’ behavior characteristics that you probably didn’t know, though you should, as they can significantly improve the results of your anti-fraud strategy.

Do you want to know what behaviour pattern is 84 times more common in the case of fraudsters than legitimate customers? See our infographic to find out.

If you wish to improve your fraud detection capabilities in your travel business, schedule a call with us and we'll show you how Nethone's advanced fraud prevention solution can help your business grow. Let's talk.

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