Customer Success

Immediate response from our specialists

Empower your business protection with our professional customer service dedicated and tailored to your needs.

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Integral features of the partnership:

flexibleWorkingHours
Dedicated Customer Success Manager
Dedicated DS
Data Scientist to calibrate ML models
Risk analyst
Risk analyst to find fraud patterns
nethoneBestInterest
Project Management led by us
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The big three of dedicated customer aid

Customer Service _ Dedicated CS Manager

Dedicated Customer Success Manager

Have any questions or concerns? Reach out to your Customer Success Manager. You will have a dedicated person ready to address any business or fraud-related challenges.

Customer Service _ DS Support

Data Scientist Support

You get 40 hours per month of Data Scientist assistance according to your needs. This collaboration involves your analyst understanding your business needs, monitoring representative fraud patterns, training custom ML models for your use case, as well as updating the algorithms to increase their effectiveness.

Customer Service _ Project Lead by Nethone

Project Management led by us

Little to no experience in fraud? No problem!
In the Premium package, we take project management on our shoulders so that you don't have to deal with daily tasks.

Effortless integration
in just five steps

We get our fraud detection software up and running for the more agile clients in less than 2 weeks. For larger businesses, the setup takes 2 months.

01

Kick-off & Onboarding

We start by talking over the entire process with you. We answer all your questions regarding documentation and product.

02

Integration

You receive test environment, and and we integrate our fraud detection software through two APIs and Profiler Javascript.

03

Verification

We verify your data and review if we have everything to protect you from fraud. Initial analysis after one week of traffic.

04

Building a setup

Once you go live on production, we'll analyze your traffic and build a custom fraud prevention setup for you. You'll also be trained on how to use our Dashboard.

05

Ongoing cooperation

Receive regular data analyses and monitor the performance with access to our Dashboard.

[02.07.00] Product Page - Features - Customer Service - 05 5 steps

Need more information?

Need more information?
Book a call Check our plans

I believe that one of Nethone’s biggest differentiators has been their partnership, support, and even the speed to solve all our doubts about the tool they are offering us.

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Kleber Dorce

Sr Fraud Manager

Grupo Boticário

Industry: eCommerce

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Kleber Dorce

Sr Fraud Manager

Grupo Boticário

Industry: eCommerce

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The platform is brilliant and the combination of a solid customer success team which helps you to make use of all the features really convinced me about the value of the product.

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Avishai Gurt
Avishai Gurt

Head of Technology

Yuno

Industry: eCommerce

Avishai Gurt
Avishai Gurt

Head of Technology

Yuno

Industry: eCommerce

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Thanks to Nethone, we were able to offer our merchants integration with fraud prevention system and chargeback alerts. What I enjoy most about our cooperation is that the team goes above and beyond in ensuring client satisfaction and timely support. Their dedication to providing exceptional service is evident in every interaction.

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Marek Madej
Marek Madej

Secure Product Manager

eFlow

Industry: Digital goods & services

Marek Madej
Marek Madej

Secure Product Manager

eFlow

Industry: Digital goods & services

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Nethone and Mangopay worked together on very complex topics with very short deadlines, and they helped us along the entire journey. Even though Nethone has a great and flexible product, if I had to give them one key quality above all, they are a group of smart people supporting their clients in any subject they may face.

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Mathieu Escubedo
Mathieu Escubedo

Product Manager

Mangopay

Industry: eCommerce

Mathieu Escubedo
Mathieu Escubedo

Product Manager

Mangopay

Industry: eCommerce

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In the online payment processing business, we need to protect ourselves from every fraud attempt. We chose Nethone to help us with that defence. Nethone has been an outstanding partner in providing technological solutions and the support we need.

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Ricardo Dortas Schonhofen
Ricardo Dortas Schonhofen

CEO

Epag

Industry: eCommerce

Ricardo Dortas Schonhofen
Ricardo Dortas Schonhofen

CEO

Epag

Industry: eCommerce

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Nethone was our first pick. Not only because they guaranteed fast integration, but also because they provide us with accurate fraud prevention and actionable insights on how to improve our conversion rates and sales flow.

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Paweł Rzewuski

President of the Management Board

Prosto

Industry: eCommerce

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Paweł Rzewuski

President of the Management Board

Prosto

Industry: eCommerce

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Having a professional FDP solution is a crucial part of our product, that is why we are analysing all traffic with them. Thanks to Nethone we can maintain a low fraud ratio. We also highly appreciate their flexibility and customer care.

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Przemysław Kowalczyk
Przemysław Kowalczyk

Co-founder

Ramp Network

Industry: Cryptocurrency

Przemysław Kowalczyk
Przemysław Kowalczyk

Co-founder

Ramp Network

Industry: Cryptocurrency

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Large fashion eCommerce player

Read how we tailor-made a fraud prevention solution that delivered increased conversion rates and lowered both the overall chargeback rate and the amount of manually-reviewed traffic.

60%

12%

89%

Read full case study
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