In a standard path, a potential chargeback process is raised either by a customer or because someone used the card to commit fraud. The procedure goes through many stages and can take up to 3 months, generating additional chargeback costs.
We collect all alerts and match them with your transactions. We use our API to send you summarized information about what triggered the alerts, then you can refund the end customer to avoid chargeback disputes. We send to our chargeback alert providers Ethoca or Verifi all the notification feedback from you while they transfer the outcome to the issuer, officially closing the case.
We’ve merged three services - Ethoca, Verifi, and our own - to get:
Alerts connect you directly to the issuer early on. If there is a problem with a transaction, a refund is made before chargebacks happen to save you from additional operations costs.
of Mastercard chargeback issues
of Visa chargeback issues (RDRs)