Try for free
Try for free
Try for free

Customer Success

Immediate response from our specialists

Empower your business protection with our professional customer service dedicated and tailored to your needs.

Check pricing
Customer Service _ Header - no bg2

Integral features of the partnership:

flexibleWorkingHours
Dedicated Customer Success Manager
Dedicated DS
Data Scientist to calibrate ML models
Risk analyst
Risk analyst to find fraud patterns
nethoneBestInterest
Project Management led by us
image-248

The big three of dedicated customer aid

Customer Service _ Dedicated CS Manager

Dedicated Customer Success Manager

Have any questions or concerns? Reach out to your Customer Success Manager. You will have a dedicated person ready to address any business or fraud-related challenges.

Customer Service _ DS Support

Data Scientist Support

You get 40 hours per month of Data Scientist assistance according to your needs. This collaboration involves your analyst understanding your business needs, monitoring representative fraud patterns, training custom ML models for your use case, as well as updating the algorithms to increase their effectiveness.

Customer Service _ Project Lead by Nethone

Project Management led by us

Little to no experience in fraud? No problem!
In the Premium package, we take project management on our shoulders so that you don't have to deal with daily tasks.

Effortless integration
in just five steps

We get our fraud detection software up and running for the more agile clients in less than 2 weeks. For larger businesses, the setup takes 2 months.

01

Kick-off & Onboarding

We start by talking over the entire process with you. You receive access to the documentation and meet the team.

02

Integration

You get an integration package with all the credentials, and we integrate our fraud detection software through APIs.

03

Verification & Validation

We verify your data and review if we have everything to protect you from fraud. Initial analysis after one week of traffic.

04

Building a setup

Once you go live on production, we'll analyze your traffic and build a custom fraud prevention setup for you. You'll also be trained on how to use our Dashboard.

05

Ongoing cooperation

Receive regular data analyses and monitor the performance with access to our Dashboard.

[02.07.00] Product Page - Features - Customer Service - 05 5 steps

Need more information?

Need more information?
Book a call Check our plans

Nethone has built an advanced ML based models customized specifically for our fintech e-commerce platform which helps us to identify various types of fraud before confirming the transaction. Appreciate professional attitude, fast reaction to requests and perfect customer support from Nethone team!

left-arr
right-arr
indre-arstikaityte
Indre Arstikaityte

Global Risk Product Manager

Zoodmall

Industry: eCommerce

indre-arstikaityte
Indre Arstikaityte

Global Risk Product Manager

Zoodmall

Industry: eCommerce

left-arr
right-arr

In the online payment processing business, we need to protect ourselves from every fraud attempt. We chose Nethone to help us with that defence. Nethone has been an outstanding partner in providing technological solutions and the support we need.

left-arr
right-arr
Ricardo Dortas Schonhofen
Ricardo Dortas Schonhofen

CEO

Epag

Industry: eCommerce

Ricardo Dortas Schonhofen
Ricardo Dortas Schonhofen

CEO

Epag

Industry: eCommerce

left-arr
right-arr

Nethone was our first pick. Not only because they guaranteed fast integration, but also because they provide us with accurate fraud prevention and actionable insights on how to improve our conversion rates and sales flow.

left-arr
right-arr
pawe-rzewuski
Paweł Rzewuski

President of the Management Board

Prosto

Industry: eCommerce

pawe-rzewuski
Paweł Rzewuski

President of the Management Board

Prosto

Industry: eCommerce

left-arr
right-arr

Having a professional FDP solution is a crucial part of our product, that is why we are analysing all traffic with them. Thanks to Nethone we can maintain a low fraud ratio. We also highly appreciate their flexibility and customer care.

left-arr
right-arr
Przemysław Kowalczyk
Przemysław Kowalczyk

Co-founder

Ramp Network

Industry: Cryptocurrency

Przemysław Kowalczyk
Przemysław Kowalczyk

Co-founder

Ramp Network

Industry: Cryptocurrency

left-arr
right-arr

Large fashion eCommerce player

Read how we tailor-made a fraud prevention solution that delivered increased conversion rates and lowered both the overall chargeback rate and the amount of manually-reviewed traffic.

60%

12%

89%

Read full case study
img