Nethone arms merchants with Visa CE3.0 criteria to prevent disputes

With increased rates of friendly fraud and chargebacks, followed by time-consuming dispute-related processes, merchants require a more transparent relationship with consumers and an efficient way to respond to disputes that don’t touch their revenue.

Nethone has partnered with Verifi to deliver a solution with significant benefits to merchants that meet the Visa CE3.0 requirements. Over the last 10 years, Visa has continued to build strong data infrastructure to ensure safer, smarter solutions for merchants both before the transaction to prevent fraud and in the post purchase environment for next generation dispute management. Merchants can effectively prevent illegitimate payment disputes, so their fraud and dispute ratios remain unaffected. In addition, by eliminating billing confusion on the consumer's end, transparency is strengthened, fostering a positive merchant-consumer relationship.

Deflecting disputes under Visa CE3.0 criteria involves a multi-step process that requires transaction-related data sharing between the issuer, merchant, chargeback management provider, and Visa. Nethone’s profiling solution captures crucial data attributes to ensure the requirements are in line with Visa CE3.0 rules. We also handle the entire process on the merchants’ behalf, facilitating the journey towards dispute deflection. 

Patrick Drexler, VP of DACH and Friendly Fraud comments: “There is a better option than challenging friendly fraud disputes, and that is preventing them from happening in the first place. We enable merchants to provide stronger evidence that shows they are not responsible for illegitimate chargebacks, and this is possible with our profiling solution and advanced automated tools”.

Nethone has already been addressing the chargeback and friendly fraud issues with Nethone Alerts, a solution that sends notifications to merchants to refund transactions before a chargeback procedure is initiated. With this new solution, we strengthen our chargeback management capabilities on the market to better serve all the players facing the challenges of chargeback and friendly fraud.